Case Studies

Repositioning and behavioural change to enable a HR Department to deliver higher value services

Alan Hudson and his colleague were appointed as external change managers.

Our work included:

Improving the cohesion of the Human Resources senior management team, by involving them in the development of the strategy and the design and implementation of the change program
Leadership development - assisting the senior team to lead their staff through the transition, by providing them with personal feedback and coaching on their performance as team leaders.
Acting as a catalyst to get stalled change projects moving again
Co-ordinating a communication program
Running a tailored two-day training program for staff, to start to build the skills required for their new roles as internal consultants

Within 6 months:

Client feedback showed a marked improvement in the department’s responsiveness, quality of service and willingness to provide additional services.
Employees reported greater personal confidence and skills to embrace their new roles as consultants.
Senior departmental managers stated their communication within the team and with the executives of other line and service departments has improved markedly.

2 years on:

Client feedback had confirmed a complete cultural change and enhanced client service orientation continues to reap benefits